ICRM

iCRM, control and governance integrated system, introduces highly innovative elements both in the management of technical support for the users and in the management of information systems.

 

FEATURES 

    • Support requests management
    • Integration with CTI Systems
    • Tracking
    • Management of knowledge base information
    • Reports and statistics
    • SLA manager
    • Asset management

 

System components were carried out using the Microsoft Visual Studio.NET suite, which is the current standard for the creation of similar products on Microsoft architectures.

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